Frequently Asked Questions
We only sell to trade via frozen food wholesalers. If you are a professional wanting to buy our cakes, please contact our customer service team on 01628 779057 or complete the enquiry form for more details.
We’re sorry but we don’t bake one-off cakes or celebration cakes in our bakery. We only make cakes for trade customers such as coffee shops and restaurants.
Yes, our wholesalers distribute our cakes Nationwide, including most of Wales and Scotland. For International export enquiries, please contact us for specific country requirements.
Yes! Though the number of cakes we bake has grown, our batch size remains relatively small and we’re careful to stay true to our handmade promise, even designing specific tools to assist the bakers where necessary. We grate our own carrots, add ingredients into the mixers by hand, spread the mixture into tins and hand-finish every cake.
We think all of our cakes are delicious! This year, we have been awarded a further four Great Taste Awards, bringing our total to 46 Great Taste Awards since we first entered in 2003! However, these are our top 5 best-sellers:
All of our Gluten Free cakes are baked within our fully segregated Gluten Free Bakery, and are licensed with Coeliac UK. This requires us to be audited against official Gluten Free standards and send our cakes for regular testing to verify that no gluten is present. In order to ensure our Gluten Free cakes stay safe for Coeliac sufferers, please make sure you provide separate serving utensils to avoid cross-contamination between Gluten Free and cakes containing gluten.
In addition to being perfectly safe for Coeliac sufferers, our Gluten Free products are delicious too: four of the nine Great Taste Awards we won in 2016 were for our fantastic Gluten Free Cakes.
We have a thriving bakery in Berkshire which has a very high level “AA grade” BRC certification for our operating practices. We are also certified against the RSPO standards for use of sustainable palm oil for both segregated and mass balance supply chains (BMT-RSPO-000843).
Yes, of course! If you are a trade customer, we would be delighted to send you a sample as an example of our exceptional cakes and traybakes. Please feel free to contact our Customer Service Team who will be happy to help.